Frequently Asked Questions
Everything you need to know about CytoPrime™ — usage, efficacy, ingredients, and safety.
For optimal results, we recommend taking one (1) capsule daily with water, preferably in the morning to support daytime cellular energy metabolism. Do not exceed the recommended daily dose.
While individual results may vary, many of our customers report noticing improved energy and sleep quality within the first 2–4 weeks. For comprehensive cellular rejuvenation and noticeable changes in skin and metabolic health, we recommend consistent daily use for at least 60 to 90 days.
Yes. CytoPrime™ is formulated with 100% plant-based and synthesized ingredients. It is vegan, non-GMO, and free from major allergens including gluten, dairy, soy, and artificial preservatives.
CytoPrime™ is formulated with highly pure, clinically studied ingredients and is generally well-tolerated. However, if you are pregnant, nursing, taking medication, or have a medical condition, we strongly advise consulting your healthcare physician before beginning any new supplement regimen.
Contact Us
We are here to assist you. Our clinical support and customer care team in Düsseldorf is available to answer your questions regarding our formulations, your order, or subscription management.
Kronprinzenstr. 12, 40212 Düsseldorf
Germany
Our team typically responds within 1 business day. For urgent matters regarding your order, please include your order number in the subject line.
Returns & Refund Policy
At PeakCare, we stand behind the science and quality of our liposomal formulations.
Return requests must be initiated within 30 days of the delivery date. Requests submitted after this period will not be eligible for a refund.
Simply contact our support team at info@peakcare.bio with your order number. We will provide you with a return authorization and shipping instructions.
Once we receive the returned item — even if the bottle is opened or empty for your first order — a full refund (minus shipping costs) will be issued to your original payment method within 5–7 business days.
Lab Reports Download
Uncompromising Clinical Purity. Transparency is the core of PeakCare's philosophy. Every batch of CytoPrime™ undergoes rigorous third-party testing in German laboratories for purity, potency, and heavy metal compliance.
Privacy Policy
GDPR Compliant — PeakCare Biotech GmbH ("we," "us," or "our") respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
Effective Date: January 1, 2025
We may collect personal data such as your name, email address, shipping/billing address, and payment details when you place an order, subscribe to our newsletter, or contact our support team.
We use your information exclusively to process transactions, deliver products, manage your subscription, and improve our website experience. We do not sell your personal data to third parties.
If you are a resident of the European Economic Area (EEA), you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, please contact info@peakcare.bio.
When you submit an inquiry through our contact forms, the information you enter (salutation, name, email address, telephone number and your message) is transmitted to FormSubmit (formsubmit.co), a form-delivery service, which forwards it by email to our consultants. FormSubmit acts as a processor on our behalf (Art. 28 GDPR) and is used solely for the purpose of delivering and responding to your inquiry. Data is not used by FormSubmit for its own purposes.
通过官网咨询表单提交的信息（称谓、姓名、邮箱、电话与留言内容）会经由表单投递服务 FormSubmit（formsubmit.co）以电子邮件方式转发给我们的顾问。FormSubmit 仅作为受托处理方（GDPR 第 28 条）为我们传递咨询内容，不会将您的数据用于自身目的。
Additional sections covering Cookies, Third-Party Processors (Stripe / Shopify), and Data Retention policies are available upon request or will be published in a forthcoming full policy update.
Terms of Service
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions.
The information provided on this website and the products sold are not intended to diagnose, treat, cure, or prevent any disease. The statements made regarding these products have not been evaluated by the European Food Safety Authority (EFSA) or the Food and Drug Administration (FDA). Please consult with a healthcare professional before starting any diet, exercise, or supplementation program.
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
If you select a subscription plan, you authorize us to charge your payment method on a recurring basis. You may cancel or modify your subscription at any time through your account portal prior to the next billing cycle.
All content included on this site — such as text, graphics, logos, and microscopic 3D renders — is the property of PeakCare Biotech GmbH and protected by international copyright laws. Unauthorized reproduction or distribution is strictly prohibited.
Impressum / Imprint
Mandatory disclosure pursuant to § 5 TMG (German Telemedia Act).
Kronprinzenstr. 12
40217 Düsseldorf
Germany
Entry in the Commercial Register (Handelsregister).
Registering court: Amtsgericht Düsseldorf
Registration number: (pending)
Accessibility Statement
PeakCare Biotech is committed to ensuring digital accessibility for people with disabilities.
We are continually improving the user experience for everyone and applying the relevant accessibility standards, aiming to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
While we strive for full compliance, some older third-party content or embedded components may not yet meet all criteria. We are actively working to address these areas with each update.
If you experience any difficulty accessing any part of this website, please contact us at info@peakcare.bio. We will work with you to provide the information or transaction you seek through an alternate communication method.